If the non-crumbly practice and 4 day working week wasn’t already enough to draw you in, we’re more than happy to max out the character count on this one.
So, what sets Pet People apart from the rest?
You are listened to.
First and foremost, we’re all about inclusivity and fostering a culture where everyone’s input is valued. Hosting monthly senior leadership meetings, we bring together the brains of the directors, and line managers to discuss our 4 C’s. Sadly they’re not crumpets, croissants, coffee and crudités.
Our four C’s are client, commercial, customer and clinical. We discuss all areas of clinic life to ensure the business is moving in the right direction and we aren’t dropping the ball on anything (much to our canine friends disappointment). We believe in a collaborative approach, ensuring that every team member has a say in the development and growth of our practice. The hosting of our monthly M+M meetings also invited an opportunity for team to discuss important cases that went well or areas we may want to improve our approach differently in the future. We use VetSafe as a way of auditing our practice and harnessing a no-blame culture to develop our team and keep clinical standards as high as possible.
Bringing referral treatment options to opinion practice
Our commitment to excellence extends to the surgical realm. We work closely with exceptional peripatetic surgeons to ensure that our clients receive nothing but the best care possible. This collaboration enables us to offer cutting-edge surgical procedures and expertise, providing our clients with peace of mind and the highest level of care for their pets.
Where necessary we also work closely with the Virtual Veterinary Specialists (VVS).The VVS digital platform makes it possible to have real-time live interactions with Veterinary Specialists, enabling us to access specialist knowledge and advice for our patients wherever and whenever we need it.
This is convenient for our clients, less stressful for our patients, as they remain in the familiar surroundings of your clinic and means more efficient treatment planning.
Furthermore, our practice is unique in its ability to provide comprehensive veterinary care all under one roof. Thanks to our close relationships with orthopaedic, soft tissue, and cardiac specialists, we can offer our clients referral-level treatment options right here at Pet People. This means that clients and their pets can access a wide range of specialised care without the need for external referrals, making the process smoother and more convenient for all parties involved.
Fantastic, loyal and friendly client base
We boast a dedicated and loyal client base with over 2000 pets registered with us since opening in November 2021 ensuring a steady stream of interesting cases and opportunities for professional growth. Our clients want the best for their patients, many of them have insurance which assists us with offering a fuller ranage of options for our patients.
Not ‘just’ a Veterinary Nurse
One of our core strengths lies in our dedication to our nursing team. At Pet People, we empower our nursing professionals to reach their full potential. You’ll have access to excellent training and a clear path for career progression. We invest in your growth and development because we know that a strong, skilled nursing team is essential for providing top-notch care to our clients and their beloved pets. One of our veterinary nurses Tabitha has undertaken her schedule 3 qualification meaning she is confidently taking on stitch-ups, lump removal and tail amputations. This not only empowers her as an RVN but also alleviates some pressure on the ops board.
Experienced, enthusiastic and well-staffed team.
Our team is comprised of 3 Customer Care advisors responsible for making our client and patient journey through the clinic as hospitable as possible. From offering tea and coffee and a copy of our own clinic magazine for them to flick through whilst waiting (not very long) for their appointment, we want our clients and their pets to feel at home. Our separate cat waiting area also offers a calm and quiet area for our feline patients to wait away from the stress and noise of dogs sticking their noses in the carriers.
Our excellent nursing team is made up of five RVN’s- yep you heard it right, two student nurses and one animal care assistant. Our nurses are always on hand to assist with consultations, dental x-rays and scaling and polishing a pet’s teeth when you probably have severe hand cramps from your 2-hour cat dental and want to throw yourself out the window. Not only that, they’re a shoulder to (hopefully not) cry on. Our team are very close and work to encourage and support each other wherever we can.
New, innovative and (actually functioning) equipment- Hallelujah!
In terms of equipment, we spare no expense. Our clinic is equipped with a CT scanner, laparoscopic equipment, a dedicated sterile theatre, and a specialised dental suite with X-rays to ensure that you have the tools you need to excel in your role. Our clinic also offers hot-desking areas for our customer care and the rest of the team so they can choose a space to work in depending on what they need to do. Vets may want a quiet space to write up their notes or work through some travel documents (boring). Let’s be honest, trying to file insurance claims whilst a client at reception is telling you all about their dog’s anal glands really isn’t a vibe! We have plenty of places you can hide to do your work, don’t worry!
A few little things that make a big difference.
- A team huddle every morning to discuss the day’s plans, highlight any potential obstacles and make a strategic plan to make the day run as efficiently as possible.
- We are actively working towards becoming a cat-friendly clinic, with a separate cat clinic area and plans for ISFM cat-friendly certification in the near future.
- Let’s not forget the little creature comforts – we offer a bean-to-cup coffee machine to keep you energised and ready to tackle the day. (Sometimes we even get GAILS beans!- result!)
- Your birthday off- because who wants to be at work when they should be eating birthday cake in bed.
- Practice events such as art classes, yoga, socials (we did rock climbing last time which was equal measures fun and terrifying –if you can describe fun as seeing your teammates in (slightly restrictive) climbing harnesses.
- Shorter working week so our team does a 4-day working week to maximise productivity on days in the clinic and unwind and relax when on your day off and focus on your hobbies.
- Last but not least, Pet People is part-employee owned, giving you a stake in the success of our practice. Your dedication and hard work directly contribute to the growth and prosperity of our clinic.
In summary, Pet People offers a unique and fulfilling veterinary career opportunity. We’re not just a veterinary practice; we’re a community committed to providing exceptional care and fostering professional growth.
Join us in providing the best possible care for our clients and their beloved pets.
