Organisational background

ARC is a veterinary specialist and emergency centre providing advanced surgical and medical care 24 hours a day, 7 days a week.

We are here, first and foremost, for our patients. Referring vets and pet owners have often tried everything else before they come along to see us. Our number one value is that our patients deserve the very best. However, it’s important that as well as providing excellent care, we also run a good business because this allows us to grow and to be able to help more animals in the future.

We are independently owned and operated and have specialists in small animal surgery, internal medicine, cardiology, oncology, neurology, hydrotherapy, dermatology and diagnostic imaging.

Organisation aims & mission

To do the best for our referring vets and animals in our care.

To develop our staff and help them to become the best they can be.

Our patients deserve the best.

People rely on us to do our very best with the hardest cases.

This is helpful:

• Treating our patients with respect, kindness and empathy.
• Doing all we can for our patients within the authority given to us by the owner.
• Using all our professional skills and judgement.
• Handling patients in a way that minimises fear and stress.
• Being honest if we make a mistake.

Respect each other – no excuses.

We are kind to each other and assume the best in people.

This is helpful:

• Kind words and deeds.
• Addressing concerns face-to-face, even if it means a hard conversation.
• Looking for the best in each other.
• Giving people the benefit of the doubt.

Working together gets better outcomes.

Our patients don’t care if we work for the surgical or medical team – we just work together to meet our patients’ needs.

This is helpful:

• Collaborating on the care of our patients.
• Helping out people in other teams especially when busy, understaffed, etc.
• Making the best decision for the patient and ARC, even if it disadvantages our own team.
• Ensuring good communication happens between teams.

Growth is good.

We like to learn and grow, as individuals and as a business.

This is helpful:

• Continue our professional learning and development.
• Take opportunities to learn.
• Share our skills and knowledge with others.
• Look for opportunities to grow the business.
• Be excited by the opportunity of growing ARC.

We all love animals and work together for their benefit. We have a leadership team that is dedicated to the welfare and development of our staff. We have state-of-the-art facilities. We have a very active social team and monthly fun days.