Organisational background

We are an independent veterinary practice located on the outskirts of a small, friendly Hertfordshire town with great links into London.

Our mission is to ensure a high level of service is continually provided to our clients to maintain our excellent reputation. We are an amazing team to work with, as we are all highly experienced within our specific roles, but also willing to work alongside other departments to help colleagues out where necessary. We have a real team bond! Our latest achievement as a practice is transitioning over to an ‘Employee Ownership Trust’ giving employees more of a voice within the whole team!

Organisation aims & mission

To provide a high standard of service to our clients, while ensuring a friendly atmosphere. Building a rapport with our clients at a fast-paced, independent practice.

• Our reputation means so much to us and the relationship we have with our clients is very important. We always thrive to provide the best service we can and encourage our staff to maintain their high level of professionalism.
• Friendly and approachable practice – on a first-name term with our clients.
• High clinical standards.
• Ensuring high morale within the team, with team events held regularly.

The people that surround our practice, both the clients and the staff!

• The range of interests and experience across our clinical team:
  • two veterinary certificate holders in radiology and medicine.
  • one of our RVNs has an advanced nursing qualification in surgery.
• Supportive and friendly team! We all love what we do and have fun in a professional environment.
• Diverse and varied caseload with veterinary specialists visiting our practice for referrals.
• As an independent practice, we enjoy the clinical freedom to be able to treat our clients’ pets as we feel necessary.
• We love to socialise outside of work, arranging activities on a regular basis.
• Our clients are behind us: we have received multiple Petplan Practice Award nominations and a vast amount of 5-star Google and Facebook reviews.
• One of our recently retired nurses has worked for our director for over 20 years!